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Request For Proposals

As required in Council’s Procurement Policy, the purchase of goods and/or services valued at greater than $25,000 must go through a Request for Proposal (RFP) process to solicit quotations from several suppliers in response to written terms of reference. The Canada Council uses MERX to post all RFP’s. Click on the link provided below to view and order the complete RFP documents from MERX. When an amendment is issued, MERX will automatically notify suppliers of the change to the RFP.

Please note that if you choose to download the RFP document directly from our website, it is your responsibility to verify regularly for any amendments or additional information that may be updated or added to the RFP.

Arts Granting Programs Client Care Strategy

The objective of this RFP is to engage a professional services organization who can work collaboratively with the Arts Granting Programs Division to better understand the client care needs of its applicants and grant recipients as well as key arts community stakeholders and the supporting resourcing model and tools to provide the high level of client service in a pragmatic and cost-effective manner. Following this assessment, the selected service provider will work with the leadership team to develop a high level 3 -4 year implementation roadmap and a playbook or toolkit.

There is an expectation that the chosen service provider will have a proven track record in helping organizations become more self-sufficient in being able to undertake future client care assessments (Development of Personas, Journey Maps, etc.) by providing the Council with the requisite tools (Questionnaires, Word, Excel, Powerpoint templates which work seamless with the Council's M 365 Environment) and training to develop additional personas and journey maps, among others, to lead future initiatives with internal team members. The Client Care strategy will be aligned with the Council's overall communications strategy and tactics.

Type of Service Required : Consulting Services to develop a Client Care Strategy
Closing Date : 24 June 2021
Contact Person : Donald Belanger
Phone : 1-800-263-5588 | 613-566-4414, ext. 5570
Email : Donald.Belanger@canadacouncil.ca